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FAQs

Frequently Asked Questions about FAST reporting

Why should I use FAST?

What kinds of problems can I report using FAST?

Should I use FAST in an emergency?

Where do I find the FAST form online?

Should I talk to the student before making a referral?

I’m concerned but not sure I should refer. What should I do?

Can FAST reports be made anonymously?

What happens once a student problem is reported?

Could using FAST violate student privacy rights?

Who can I contact with additional questions about FAST reporting?

Where can I get more information about the Students of Concern Committee (SOC)?

Where can I download additional FAST related resources?


 

 

Why should I use FAST?

FAST offers faculty and staff a quick and easy way to get a student the help s/he needs.  The sooner a student gets help, the more likely s/he is to be academically successful. 

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What kinds of problems can I report using FAST?

FAST can be used to report any academic or other concern you might have. 

  • Academic concerns include:
    • Excessive absences
    • Poor test scores
    • Failure to complete assignments
    • Poor quality or concerning content in written work
    • Suspected learning disability
  • Other concerns include:
    • Disruptive classroom behavior
    • Reported emotional/mental health issues
    • Observed emotional or irrational behavior
    • Threatening behavior (to self or others)
    • Other undefined disruptive or concerning behavior

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Should I use FAST in an emergency?

No!  In an emergency, call Public Safety at 843.953.5611 or dial 911.

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Where do I find the FAST form online?

There are several options for accessing the FAST form. We encourage you to use the option that is most convenient to you.

  • Via MyCharleston: FAST can still be accessed in the same location it has always been on MyCharleston.
  1. Log on to MyCharleston
  2. Choose the Employee or Faculty tab
  3. Click on the FAST link on the right-hand side to be taken to the online reporting form
  • On the C of C website: A link to the FAST form can be found on various pages throughout www.cofc.edu, including:
  1. Undergraduate Academic Services
  2. Office of the Dean of Students
  3. Counseling & Substance Abuse Services
  • Via a shortcut or browser bookmark: Navigate to the FAST form using one of the options above, then save a shortcut the FAST link to your desktop or in your favorite places in your web browser.

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Should I talk to the student before making a referral?

Whether or not you choose to talk with the student first depends on your relationship with the student, your comfort level with addressing the issue, whether or not you wish to remain anonymous to the student, the nature of the concern, and other factors. If it seems appropriate and you feel comfortable, we recommend:

  • Tell the student you are concerned and asking if he/she is okay.
  • Listen to what they have to say… sometimes, an explanation from the student can clarify what you have observed and/or eliminate the need for a referral at that time.
  • If you still believe a referral is warranted, let the student know that there are individuals on campus who can assist students in need and that given your concern, you feel that you need to pass the student’s name along.  Very often, the student will acknowledge that they could use some help and express appreciation for your concern.

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I’m concerned but not sure I should refer. What should I do?

First, consider talking to the student you have concerns about (see Should I talk to the student… for tips). Hearing the student’s perspective may clarify whether or not a referral is necessary. If you are still unsure (or do not feel comfortable talking with the student), contact Undergraduate Academic Services, the Dean of Students, or Case Manager to discuss the situation in hypothetical terms. We may be able to provide some feedback or suggestions on how to manage the situation… or we may let you know that based on the information you have shared, a formal referral would be appropriate.

When in doubt, you are encouraged to submit a referral. Often times if you have concerns about a student, others may have concerns, too; the information you have to share may be an important piece of the overall picture.

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Can FAST reports be made anonymously?

The FAST system does allow for anonymous reporting. If you feel most comfortable submitting a report anonymously, you are welcome to do so.  We will respond as fully as possible to all referrals; however, an anonymous report may limit our ability to respond to or address the situation completely.  If you choose to give us your name, there is a place on the FAST form where you may indicate your preference to remain anonymous to the student. If you choose this option, we will make every effort to keep your report anonymous to the student (please note that we cannot always guarantee anonymity).

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What happens once a student problem is reported?

After you submit a FAST report about a student, you will receive an email confirming the report has been received.  UAS will contact the student (via email, US Mail, and/or phone) and offer assistance.  If the student problem should be addressed by another individual or office on campus, then the report will be routed appropriately and you will be notified of the referral.  A student is free to accept or reject whatever help is offered.  If a student seeks assistance from UAS, you will be notified—though note that any information that could breech privacy and confidentiality regulations will not be shared. For FAST reports that are more serious in nature, UAS will forward the report to be processed by the Case Manager in the Office of the Dean of Students who will request a meeting with the student.  Back to top.

Could using FAST violate student privacy rights?

FAST reports are made by individuals trying in good faith to help a student and are only shared, if necessary, with individuals who need to know the information in order to perform their job duties.  FAST reports are considered confidential documents.  Furthermore, FERPA does not apply to non-recorded information heard, seen, witnessed, observed, or experienced by faculty or staff; concerns that are raised by what faculty/staff observe can be shared freely without concern about violating FERPA. Back to top.

Who can I contact with additional questions about FAST reporting?

Michelle Futrell – Director, Undergraduate Academic Services - 1st Floor Lightsey Center - 843.953.5674 - futrellm@cofc.edu

Shannon McKenzie – Assistant Director, Undergraduate Academic Services - 1st Floor Lightsey Center - 843.953.5674 - mckenziese@cofc.edu

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Where can I get more information about the Students of Concern Committee (SOC)?

For more on the SOC, visit the web page for the Office of the Dean of Students, or contact the Dean of Students directly at 843.953.5522.

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Where can I download additional FAST related resources?

For tips on filling out the online Fast form, download the FAST Reporting Guide (pdf, 1.48 MB)

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